Extended Services

Extended Services is a solution that lets you manage service usage and payment beyond Roblox's default limits.

Eligibility requirements

To use Extended Services, your Roblox account must:

• Be ID-verified.
• Be located in the United States.
• Have a valid email address associated with it.
• Not currently be banned or moderated.
• Accept and comply with the terms of service.

Unlock Extended Services

If you meet all of the eligibility requirements, you can finish setting up Extended Services by entering your account details and payment information. For group-owned experiences, only the group owner can unlock Extended Services and onboard the experience onto it.

To unlock and use Extended Services:

1. In the Creator Dashboard, go to Creations and select an experience.
2. Go to Extended Services.
3. If you haven't entered your account details and payment information yet, click Add missing information on the top banner.

   1. Enter your account information. The Account type, Tax ID type, and Tax ID fields are optional.

      • You can also go to Finances > Account Information under the Extended Services section to manage your account information. You don't need to update anything else on this page.
   2. Click Next.
   3. Enter a payment method. You can enter a new payment method or select from the available payment options already associated with your Roblox account.

      • You can also go to Finances > Payments to add new payment methods, or go to Finances > Billing to set a new default payment method.
   4. Click Save.

Account status

Your Extended Services account can be in one of the following statuses:

Enable a service

To enable a service:

1. Go to Extended Services.
2. Toggle on the service you want to enable.
3. Enter a monthly budget for each applicable resource under the service. The minimum monthly budget you can set is $0.50 USD.

Your payment method is charged either at the end of the month when a bill is generated, or when your usage reaches $10 USD, whichever comes first.

You can increase or decrease a service's monthly budget any time. Your service is automatically throttled if you decrease your budget to an amount below your current month-to-date usage, or if you exceed the budget you have set.

Roblox notifies you by email when your usage reaches 80% of your budget, and then again when it reaches 100%.

Manage billing

To access the Extended Services billing dashboard:

1. Go to Finances > Billing.
2. Select the Cloud services tab to display the following:

   • Your pending balance, including month-to-date cost
   • Your billing history, including all Extended Services billing activity across your experiences

For a detailed breakdown of your current pending balance costs, click View Details next to your payment method. For a detailed invoice of a previous bill, click View Bill under Billing history.

Service pricing

See the following table for Extended Services pricing.